Shipping, Cancellation Refund Policy
Thank you for visiting and shopping at Maseehum Task Manager Pvt. Ltd.
Shipment processing time:
All orders are processed within 3–5 business days of receipt. Orders are not processed or shipped on Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Maseehum Task Manager Pvt. Ltd. ships to addresses within the borders of INDIA
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Maseehum Task Manager Pvt Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages:
Maseehum Task Manager Pvt. Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
We currently do not ship outside the India.
Incorrect Shipping Addresses and Refused Delivery:
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the Delhivery(Our Delivering Partner). If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Maseehum Task Manager Pvt. Ltd. will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments:
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call : +91 120 4110444
WhatsApp : +91 9311886444
Or alert us at support@mtm-store.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.
Cancellation Policy:
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you please cancel the order before shipping details are provided to you i.e. within 24 hours of placing the order else a courier charges will be charged from the Customer.
Refund Policy:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies